Effective Complaint Handling Series
Improve how your organization responds to complaints
Click on sessions below to learn more and register for a single webinar. Bundle includes all 3 webinars:
July 9, 16, 23, 2025 | 12-1 PM EST
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Ghosted! When Complainants Disappear, What should you do?
Webinar •What happens when a complainant vanishes? In this 1-hour session, discover how to respond fairly and effectively when your organization has been ghosted. Essential for everyone who handles complaints.
$55
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Dealing with a case backlog: Strategies for Success
Webinar •In this 1-hour session we'll explore the causes and impact of backlogs and actionable strategies to help your organization effectively manage and reduce them.
$55
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Anonymous Complaints: Risks & Rewards
Webinar •Join me for a 1-hour webinar in the Effective Complaint Handling series, where I'll share key strategies for managing anonymous complaints, ensuring fairness, and overcoming challenges in your review process.
$55