Practical takeaways

Risks and rewards of accepting anonymous complaints

Key considerations for reviewing anonymous complaints

Importance of fair process

Strategies for effective anonymous complaints-handling

Facilitated by

Heather McGhee Peggs, BA, LLB

Principal, JustEquitable Inc.

Heather is an ombuds and lawyer with over 25 years' experience managing conflict and helping organizations respond earlier and more effectively to complaints.

Don't miss out!

Empower your organization with strategies to effectively manage anonymous complainants.  Part of the Effective Complaint Handling Series (save when you register for all 3 webinars). Pricing in CAD.