Practical takeaways
Understanding the root causes of case backlogs
Identifying the impact of backlogs
Understand the importance of fair process
Explore strategies for effectively managing (and eliminating!) backlogs
Facilitated by
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Heather McGhee Peggs, BA, LLB
Principal, JustEquitable Inc.
Heather is an ombuds and lawyer with over 25 years' experience managing conflict and helping organizations respond earlier and more effectively to complaints.
Don't miss out!
Empower your organization with actionable strategies for dealing with case backlogs. Bundle pricing available for the Effective Complaint Handling series. Pricing in CAD.
$55.00