Key Takeaways

What is ghosting in complaints-handling and why does it matter? 

Insights into why your organization may have been ghosted

Tips for responding fairly when the complainant has disappeared

Reflections on how to prevent ghosting in the future

Facilitated by

Heather McGhee Peggs, BA, LLB

Principal, JustEquitable Inc.

Heather is an ombuds and lawyer with over 25 years' experience managing conflict and helping organizations respond earlier and more effectively to complaints.  

Don't Miss Out!

Empower your organization with strategies to deal with complainants who disappear.  Part of the Effective Complaint Handling Series. Pricing in CAD.

$55.00

Register for Webinar