Effective Complaints Management Webinar Series
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Dealing with a case backlog: Strategies for Success
WebinarIn this 1-hour session we'll explore the causes and impact of backlogs and actionable strategies to help your organization effectively manage and reduce them.
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Ghosted! When Complainants Disappear, What should you do?
WebinarWhat happens when a complainant vanishes? In this 1-hour session, discover how to respond fairly and effectively when your organization has been ghosted. Essential for everyone who handles complaints.
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Anonymous Complaints: Risks & Rewards
WebinarJoin me for a 1-hour webinar in the Effective Complaint Handling series, where I'll share key strategies for managing anonymous complaints, ensuring fairness, and overcoming challenges in your review process.